"and for putting patient care first."

About a month ago I received a denial letter from our insurance company for my second month of IV antibiotic treatment for my Lyme disease (to the tune of $4,000).  They stated it was outside the standard protocol for Lyme disease treatment.  One month should have been sufficient.  I had gotten pre-approval before I even got the medication.  I called my doctor to let her know what was happening and she was quite irritated with my insurance company and agreed to write a grievance letter on my behalf.  I got a copy today.  I love my doctor!